Helpdesk

REACH HELPDESK

EBOTA has teamed up with The Yordas Group to provide a REACH and CLP helpdesk service for the benefit of our Members.

All communications will be documented.

Designated individuals within each Member organisation will be able to access the helpdesk service via a secure on-line portal, a dedicated email address, or via landline phone (accessible between 09:00 and 17:00 UK time). The target response time will be within 2 working days. Communications will remain secure and confidential to each Member.

To get started, all you need to do is:

• Login to the Members' area of the site and contact The Yordas Group using the contact details provided. You’ll need to assign an administrator in your organisation, who will ensure the usage and access for your company is managed.
• Provide a list of individuals who are authorised to use the service within your company.

Designated individuals will then be ready to submit questions to the helpdesk via the same contact details.